Shipping & Delivery:
Orders place by 5pm EST will ship same day for “in stock items”. Orders after 5pm EST will ship next business day. No Saturday deliveries. Your order might ship in multiple boxes, due to the products ordered, this is at NO Extra Charge to you.

Standard shipping rates are based on merchandise order total for the 48 contiguous states and DC.

Estimate delivery times
Most orders ship from our GA warehouse, in some cases we will ship from our NV warehouse where appropriate. Based on GA warehouse we estimate the following shipping times:

South East        2-4 Business Days
Mid Atlantic    3-5 Business Days
North East       4-6 Business Days
Mid West         4-6 Business Days
South West      5-7 Business Days
North West      6-9 Business Days
 

Privacy & Security:
We value our relationship with you and we promise to keep your personal information on our secured server and we will not share your information with any other company. Your information can be trusted with our team and will only be used to communicate new products, promotions, events, and other great opportunities. Because we value our relationship with you, we will not spam you and we will always provide you the option to opt-out of any communication.

We use Authorize.net to process payments. Through this third party, bonded, and certified credit card processing company, your credit card information is never seen by our team and never saved on our servers. All credit card information is encrypted and handled on Authorize.net’s secured servers. Authorize.net is certified by all major credit card companies because their processes, servers, and systems surpass all security and privacy laws and requirements.

Ordering:
Order with confidence. It is our culture to act with integrity, honesty, and transparency. When you purchase from us you will never be surprised with any hidden fees. We ship 99% of the orders we receive the same day. With our multiple warehouses, we can have the product delivered to most US addresses in three business days or less. We maintain a large inventory, 97% of the orders we ship have everything you ordered in the first delivery. No need to worry about waiting for a back order product.

Payment, Pricing & Promotions
For your convenience, we accept all major credit cards and PayPal. No sales taxes will be charged. We will cover that for you. No hidden fees of any kind. All your purchases support worthy causes. We donate 5% of the value of your order to charitable causes.

Returns & Replacements:
Buy with confidence. If you decide you do not want the item(s) purchased for any reason, simply return it within 30 days for a full credit or a store credit, the choice is yours. When item(s) are returned after 30 days, a store credit will be issued. Simply contact us for a Return Goods Authorization number and include that RGA number with each box returned. All products returned must be in NEW, UNUSED condition, 100% complete & contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Note: Glass, windows, body tubs, and body panels are in raw (unfinished) form and will require some body work upon installation, therefore these are sold as-is and are non-returnable.

We support you through all the manufacturer’s warranty processes. If you ever receive a defective product, we will be your personal assistant in facilitating the return with the manufacturer. Just call us at 855-303-7483 or e-mail warranty@driveoffroad.com and we will ensure your return experience is pleasant.

We are here to make your experience with Drive Offroad the best in the industry.